Unlock the power of the crowd, reduce your costs and superpower your CX

what is solv?

Flexible customer support to help your business in times of crisis and beyond

Solv, powered by Concentrix, combines expert crowdsourcing with AI to create quality customer experiences for your business, accessible on-demand 24 hours per day.

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Solv benefits

Flexible CX

Improve your customer experience with faster response time and reduced cost to serve by utilizing the crowd of product experts and passionate brand fans.

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Quick setup

Integrate with your CRM and get up and running in a matter of days, not weeks.

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24 hour support

Quality on-demand support for your customers in any language, 24/7.

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Enhanced CX

Tenured level performance, enhanced resolution, productivity and customer satisfaction.

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Scalable

Scale a global multi lingual crowd of brand experts in days.

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Reduced costs vs traditional CX

Expand your support hours without premise overheads and pay only for satisfied customers.

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Solvybot

Fast track data gathering for bespoke AI solutions

SolvyBot, our AI automated chat solution, will be tailored to automatically analyze and respond to customer queries instantly. We ensure you always get the right mix of automation and human support. AI and Solver recommendations keep SolvyBot up to date.

Free AI assessment

Less volume. Less cost. More success.

Solv’s complimentary AI assessment will analyze your customer contact ecosystem and recommend how to mobilize optimal automation and crowd support to drive your best results in 2020.

Get in touch

At a glance

Becoming a Solv Partner is Simple

1

We invite a handpicked crowd of Solvers with the right skills to onboard for your brand

2

Solv slots seamlessly into the best place of your customer journey, with easy integration and speedy set up

3

Your verified crowd of Solvers are ready to help your customers in as little as three days

Work from home

Benefits of Solv

Solv has the flexibility to ensure your customer support runs exactly the way you want it

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AI Automation

SolvyBot is our first response for common questions to get customers answers quickly

Best for:

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Reducing overheads

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Automating support

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Understanding your data

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Solv Crowd

Leverage your own brand fans to create a support crowd and pay only for satisfied customers

Best for:

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24/7 customer support

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Improving quality

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Saving 30-50% versus traditional models

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AI + Solv Crowd + Your staff

The Crowd and SolvyBot can work alongside your contact centre staff to create optimum CX

Best for:

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Strengthening existing support channels

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Boosting your CX through uncertain times

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Managing complex issues

Seamless integration

Solv integrates into leading CRM platforms

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Awards

Recognized by the industry for innovation and transformation

innovation
Stevie Winner Vienna 2019 Gold Award International business awards
GOLD 2019 Stevie Winner for women in business

An extremely creative solution to a real modern day issue

Global Judge for The Stevie Awards

best product
GOLD 2019 Stevie Winner for women in business
start up
Stevie Winner Vienna 2019 Silver Award International business awards
Stevie Winner Vienna 2019 Silver Award International business awards
Stevie Winner Vienna 2019 Bronze Award International business awards alt
Stevie Winner Vienna 2019 Bronze Award International business awards
Stevie Winner Vienna 2019 Bronze Award International business awards
Stevie Winner Vienna 2019 Bronze for women in business

Solv has the best selling point - average cost reduction to client 35-50%

Global Judge for The Stevie Awards

transformation
CCA Globe Excellence Awards 2019

Find out more

Talk to us to see how you can set up your own on-demand gig crowd in less than 2 weeks

Get in touch
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