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Unlock the power of the crowd, reduce costs and superpower your CX and back office

WHAT IS SOLV?

Access a growing pool of skills and disciplines for recurring customer support or back-office micro-tasks

Solv, powered by Concentrix, combines expert crowdsourcing with AI to create quality customer support and task completion for your business, accessible on-demand 24 hours per day.

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SOLV BENEFITS

On-demand flexibility

Improve your customer experience and task completion rate with faster response time and reduced cost to serve by utilizing a crowd of experts.

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Reduced costs vs traditional CX

Open your business to customers 24 hours a day, without the burden of office overheads. Pay only for successful customer outcomes.

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Scalable

Mobilize and grow your crowd across time zones and languages in days, not weeks.

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Quick setup

Integrate with your CRM and get up and running in a matter of days, not weeks.

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Enhanced customer experience

Knowledge-rich, tenured experience that can enhance customer experience and resolution times.

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Speed & availability

Always-on, scalable support that can improve response times and increase customer satisfaction.

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Solv Surge

Super-charge your crowd when you need them most to dynamically flex to demand.

TASKS

Solvers help our brands complete a variety of tasks

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Wellness support crowd

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Social media response

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Customer survey and Mystery shopping

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Microtasking

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Translation and Transcription

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Trust and Safety moderation

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User acceptance testing

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Covid workplace awareness

Customer service and Support

Technical support

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SOLVYBOT

Fast track data gathering for bespoke AI solutions

SolvyBot, our AI automated chat solution, can be tailored to automatically analyse and respond to customer queries instantly. We ensure you always get the right mix of automation and human support. AI and Solver recommendations keep SolvyBot up to date.

FREE AI ASSESSMENT

Less volume. Less cost. More success.

Solv’s complimentary AI assessment will analyze your customer contact ecosystem and recommend how to mobilize optimal automation and crowd support to drive your best results in 2021.

AT A GLANCE

Becoming a Solv Partner is Simple

1

We invite Solvers that match your needs to onboard for your brand. Invite only access ensures you have the best crowd support for your customers

2

Solv slots seamlessly into your customer journey or business processes with easy integration and speedy set up

3

Your verified crowd of Solvers are ready to help your customers in as little as three days

Scalable work from home support
HOW WE CAN HELP

Solv has the flexibility to ensure your customer support or task flow runs exactly the way you want it

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AI Automation

SolvyBot is our first response for common questions to get customers answers quickly

Best for:

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Reducing overheads

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Automating support

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Understanding your data

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the Crowd

Leverage your own brand fans to create a support crowd and pay only for satisfied customers

Best for:

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24/7 customer support

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Improving quality

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Saving 30-50% versus traditional models

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AI + The Crowd + Your staff

The Crowd and SolvyBot can work alongside your contact centre staff to create optimum CX

Best for:

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Strengthening existing support channels

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Boosting your CX through uncertain times

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Change management of complex issues to ensure efficient management of all customer issues

SEAMLESS INTEGRATION

Solv integrates into leading CRM platforms

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...plus many more

AWARDS

Recognized by the industry for innovation and transformation

INNOVATION
Stevie Winner Vienna 2019 Gold Award International business awards
GOLD 2019 Stevie Winner for women in business

An extremely creative solution to a real modern day issue

Global Judge for The Stevie Awards

BEST PRODUCT
GOLD 2019 Stevie Winner for women in business
START UP
Stevie Winner Vienna 2019 Silver Award International business awards
Stevie Winner Vienna 2019 Bronze Award International business awards alt
Stevie Winner Vienna 2019 Silver Award International business awards
Stevie Winner Vienna 2019 Bronze Award International business awards
Stevie Winner Vienna 2019 Bronze for women in business
Stevie Winner Vienna 2019 Bronze Award International business awards

Solv has the best selling point - average cost reduction to client 35-50%

Global Judge for The Stevie Awards

TRANSFORMATION
CCA Globe Excellence Awards 2019
FIND OUT MORE

Talk to us to see how you can set up your own on-demand gig crowd in less than 2 weeks