Unlock the power of the crowd, reduce costs and superpower your CX and back office
WHAT IS SOLV?
Access a growing pool of skills and disciplines for recurring customer support or back-office micro-tasks
Solv, powered by Concentrix, combines expert crowdsourcing with AI to create quality customer support and task completion for your business, accessible on-demand 24 hours per day.
SOLV BENEFITS
On-demand flexibility
Improve your customer experience and task completion rate with faster response time and reduced cost to serve by utilizing a crowd of experts.
Reduced costs vs traditional CX
Open your business to customers 24 hours a day, without the burden of office overheads. Pay only for successful customer outcomes.
Scalable
Mobilize and grow your crowd across time zones and languages in days, not weeks.
Quick setup
Integrate with your CRM and get up and running in a matter of days, not weeks.
Enhanced customer experience
Knowledge-rich, tenured experience that can enhance customer experience and resolution times.
Speed & availability
Always-on, scalable support that can improve response times and increase customer satisfaction.
Solv Surge
Super-charge your crowd when you need them most to dynamically flex to demand.
TASKS
Solvers help our brands complete a variety of tasks
Wellness support crowd
Social media response
Customer survey and Mystery shopping
Microtasking
Translation and Transcription
Trust and Safety moderation
User acceptance testing
Covid workplace awareness
Customer service and Support
Technical support
SOLVYBOT
Fast track data gathering for bespoke AI solutions
SolvyBot, our AI automated chat solution, can be tailored to automatically analyse and respond to customer queries instantly. We ensure you always get the right mix of automation and human support. AI and Solver recommendations keep SolvyBot up to date.
FREE AI ASSESSMENT
Less volume. Less cost. More success.
Solv’s complimentary AI assessment will analyze your customer contact ecosystem and recommend how to mobilize optimal automation and crowd support to drive your best results in 2021.
AT A GLANCE
Becoming a Solv Partner is Simple
We invite Solvers that match your needs to onboard for your brand. Invite only access ensures you have the best crowd support for your customers
Solv slots seamlessly into your customer journey or business processes with easy integration and speedy set up
Your verified crowd of Solvers are ready to help your customers in as little as three days
HOW WE CAN HELP
Solv has the flexibility to ensure your customer support or task flow runs exactly the way you want it
AI Automation
SolvyBot is our first response for common questions to get customers answers quickly
Best for:
Reducing overheads
Automating support
Understanding your data
the Crowd
Leverage your own brand fans to create a support crowd and pay only for satisfied customers
Best for:
24/7 customer support
Improving quality
Saving 30-50% versus traditional models
AI + The Crowd + Your staff
The Crowd and SolvyBot can work alongside your contact centre staff to create optimum CX
Best for:
Strengthening existing support channels
Boosting your CX through uncertain times
Change management of complex issues to ensure efficient management of all customer issues
SEAMLESS INTEGRATION
Solv integrates into leading CRM platforms
...plus many more
AWARDS
Recognized by the industry for innovation and transformation
INNOVATION
An extremely creative solution to a real modern day issue
Global Judge for The Stevie Awards
BEST PRODUCT
START UP
Solv has the best selling point - average cost reduction to client 35-50%
Global Judge for The Stevie Awards
TRANSFORMATION
