Unlock the power of the crowd, reduce your costs and superpower your CX
what is solv?
Flexible customer support to help your business in times of crisis and beyond
Solv, powered by Concentrix, combines expert crowdsourcing with AI to create quality customer experiences for your business, accessible on-demand 24 hours per day.
Solv benefits
Flexible CX
Improve your customer experience with faster response time and reduced cost-to-serve by utilizing the crowd of product experts and passionate brand fans.
Quick setup
Integrate with your CRM and get up and running in a matter of days, not weeks.
24 hour support
Quality on-demand support for your customers in any language, 24/7.
Enhanced CX
Tenured level performance, enhanced resolution, productivity and customer satisfaction.
Scalable
Scale a global multi lingual crowd of brand experts in days.
Reduced costs vs traditional CX
Expand your support hours without premise overheads and pay only for satisfied customers.
Solvybot
Automatically analyze and instantly respond to customer queries
Fast tracked data gathering, AI and Solver recommendations keep SolvyBot up to date to ensure the best response for your customers. We also ensure you always get the right mix of automation and human support.
Free AI assessment
Less volume. Less cost. More success.
Solv’s complimentary AI assessment will analyze your customer contact ecosystem and recommend how to mobilize optimal automation and crowd support to drive your best results in 2020.
Get in touchAt a glance
Becoming a Solv Partner is Simple
We invite a handpicked crowd of Solvers with the right skills to onboard for your brand
Solv slots seamlessly into your customer journey, with easy integration and speedy setup
Your verified crowd of Solvers are ready to help your customers in as little as three days
Benefits of Solv
Solv has the flexibility to ensure your customer support runs exactly the way you want it
AI Automation
SolvyBot is our first response for common questions to get customers answers quickly
Best for:
Reducing overheads
Automating support
Understanding your data
Solv Crowd
Leverage your own brand fans to create a support crowd and pay only for satisfied customers
Best for:
24/7 customer support
Improving quality
Saving 30-50% versus traditional models
AI + Solv Crowd + Your staff
The Crowd and SolvyBot can work alongside your contact centre staff to create optimum CX
Best for:
Strengthening existing support channels
Boosting your CX through uncertain times
Managing complex issues
Seamless integration
Solv integrates into leading CRM platforms
Awards
Recognized by the industry for innovation and transformation
innovation
An extremely creative solution to a real modern day issue
Global Judge for The Stevie Awards
best product
start up
Solv has the best selling point - average cost reduction to client 35-50%
Global Judge for The Stevie Awards
transformation
