Solv, powered by Concentrix, combines expert crowdsourcing with AI to create quality customer experiences for your business, accessible on-demand 24 hours per day.
Improve your customer experience with faster response time and reduced cost-to-serve by utilizing the crowd of product experts and passionate brand fans.
Integrate with your CRM and get up and running in a matter of days, not weeks.
Quality on-demand support for your customers in any language, 24/7.
Tenured level performance, enhanced resolution, productivity and customer satisfaction.
Scale a global multi lingual crowd of brand experts in days.
Expand your support hours without premise overheads and pay only for satisfied customers.
Fast tracked data gathering, AI and Solver recommendations keep SolvyBot up to date to ensure the best response for your customers. We also ensure you always get the right mix of automation and human support.
Solv’s complimentary AI assessment will analyze your customer contact ecosystem and recommend how to mobilize optimal automation and crowd support to drive your best results in 2020.
Get in touchWe invite a handpicked crowd of Solvers with the right skills to onboard for your brand
Solv slots seamlessly into your customer journey, with easy integration and speedy setup
Your verified crowd of Solvers are ready to help your customers in as little as three days
SolvyBot is our first response for common questions to get customers answers quickly
Best for:
Reducing overheads
Automating support
Understanding your data
Leverage your own brand fans to create a support crowd and pay only for satisfied customers
Best for:
24/7 customer support
Improving quality
Saving 30-50% versus traditional models
The Crowd and SolvyBot can work alongside your contact centre staff to create optimum CX
Best for:
Strengthening existing support channels
Boosting your CX through uncertain times
Managing complex issues
Global Judge for The Stevie Awards
Global Judge for The Stevie Awards